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Privacy Policy

eSystemAI · Last updated September 20, 2026

1. Who we are

eSystemAI provides business process optimization and AI implementation services. To contact us, email contact@esystemai.com or visit esystemai.com.

2. Information we collect

We collect information you provide directly to us, including your name, email address, and phone number when you request our services, sign documents electronically, or opt in to receive communications from us. We may also collect information about how you interact with our website and electronic-signature workflows.

2.5. Website analytics

When you visit esystemai.com, we collect limited, non-identifying analytics about how our site is used. This includes your approximate location (country), browser and device type, the pages you view, how long you stay, whether you scroll, and which links you click (including downloadable resources and outbound links). We also capture a device fingerprint (a hashed, non-identifying value based on browser and hardware characteristics) and, when available, the organization associated with your network address (derived from your IP's autonomous system number).

This data is used to understand which of our services and resources are useful to visitors and to improve the site. It does not identify you personally, and we do not attempt to determine your individual identity. Data collected by our own analytics is stored locally and is not sold or shared with third parties. Our own analytics does not use cookies, so it operates whether or not you accept analytics cookies.

We also use Google Analytics 4, a service provided by Google LLC, to understand aggregate traffic and usage. Google Analytics sets cookies in your browser and receives your IP address, device and browser characteristics, and the pages you view; Google processes this data on our behalf and under its own privacy terms (see Google's privacy policy). Data collected through Google Analytics is aggregated and is not used by us to identify you personally.

Cookie consent. When you first arrive at the Site's main page, analytics cookies are disabled by default. We present a consent banner there, and Google Analytics only sets cookies and collects this information after you choose “Accept.” If you choose “Decline,” no analytics cookies are set and Google Analytics collects nothing; that choice is remembered on your device and applies across the Site. The consent notice appears on the main page only: if you arrive on, or continue to, an inner page without making a choice, we treat your continued use of the Site as acceptance of analytics cookies. To change a choice you have already made, clear your browser's site data for this Site and reload, and the banner will appear again. Our own first-party analytics (described above) is not cookie-based and is not controlled by this banner.

Other opt-out options: You may also configure your browser to block third-party requests to the analytics service, or install Google's Analytics Opt-out Browser Add-on to opt out of Google Analytics across all sites. For more information about how Google collects and processes data, see How Google uses information from sites that use its services. Questions about this disclosure can be sent to contact@esystemai.com.

2.6. AI consultant chatbot

esystemai.com offers a conversational AI assistant. When you use it, the messages you type are transmitted to a third-party AI model provider so that a response can be generated, and the exchange is processed to produce the answer you see. We log your questions and the assistant's responses locally, together with limited request metadata (such as the approximate country your request came from, the browser or device type, and a session identifier), so that we can maintain and improve the service and understand what visitors are asking about.

Please do not enter confidential, proprietary, or sensitive personal information into the chatbot, including passwords, financial details, or protected health information. Conversations are not treated as confidential submissions, and the assistant's answers are generated automatically and may be incomplete or inaccurate.

If you choose to provide your email address or other contact details in order to request follow-up, we use them only to respond to your enquiry, consistent with section 4 (How we use your information). If you would prefer that a conversation not be logged, please contact us by email instead.

3. SMS (text message) communications

When you provide a mobile phone number and opt in, we may send you text messages related to the services you have requested. For our SMS program:

4. How we use your information

We use your information to provide and manage the services you request, verify your identity when signing documents, communicate with you about your account and projects, and improve our products and services. We do not use your information in ways you have not authorized.

5. Data sharing

We do not sell your personal information. We share data only with service providers we engage to operate our business (such as email, SMS, and electronic-signature providers) and only as necessary to deliver our services to you. Where required, those providers are bound by confidentiality and security obligations.

6. Data security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration, including encryption and access controls on the systems that handle your data.

7. Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us at contact@esystemai.com. We will respond within a reasonable time.

8. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our services after a change takes effect constitutes acceptance of the updated policy.

9. Contact us

eSystemAI · To contact us regarding privacy: contact@esystemai.com
Website: https://esystemai.com

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